Shipping Policy

Dr Dermavive Skincare

Order Processing

Orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Delivery Time

Estimated delivery time:

Malaysia: 2–5 working days

Delivery times may vary depending on courier services, location, and seasonal demand.

Shipping Delays

During peak periods such as festive seasons or promotional campaigns, deliveries may take slightly longer.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.

Incorrect Address

Please ensure your shipping address is correct at checkout.

Dr Dermavive is not responsible for orders shipped to incorrectly provided addresses.

Lost Packages

If your parcel appears lost in transit, please contact us and we will assist in resolving the issue with the courier.

Contact: dermavive@hotmail.com